We deliver a wide range of disability supports that most families ask for first: help at home with daily living, respectful personal care, getting out into the community, social companionship, transport to appointments and programs, short-term respite, and goal-focused capacity building.

If you tell us what you are trying to achieve—big or small—we will be honest about what we can offer and how it could fit your NDIS plan.

Yes. We support participants who are NDIS funded, including people who are self-managed, plan-managed, or NDIA-managed (where arrangements allow).

If you are not sure what your plan funds, we can talk it through in plain language and suggest sensible next steps. We are happy to liaise with your plan manager or support coordinator when you want us to.

We are based around Broadmeadows and support participants across Greater Melbourne and nearby suburbs, depending on travel and team availability.

The best way to check coverage for your address is to call 0490 748 344 or email info@rabyya.com.au with your suburb and the type of support you need.

Start with a conversation. Call 0490 748 344, email info@rabyya.com.au, or use the Contact page on www.rabyya.com.au.

We will ask a few practical questions about the participant, current routines, goals, and any funding or coordination you already have. There is no pressure to commit on the first call—we are here to help you understand options.

Yes. Parents, partners, carers, and support coordinators often reach out first—and that is completely fine.

We still respect the participant as the decision-maker wherever possible, and we will explain how consent and privacy work before anything sensitive is discussed.

Core business hours for enquiries are typically Monday to Friday, 8:30am to 5:30pm. Actual in-home or community support hours depend on your plan, rostering, and what you have agreed in your service schedule.

If you need evenings or weekends, ask us—we will tell you honestly what we can staff safely and well.

We look at skills, personality fit, communication style, and any cultural or sensory preferences you tell us matter.

We also know that consistency matters: frequent changes of worker can be exhausting. Wherever we can, we aim for stable rosters and clear handovers so people feel safe and seen.

That is normal. Goals shift, health changes, and family circumstances evolve.

We review how support is going with you on a sensible rhythm, and we adjust tasks, hours, or approaches when something is not working—or when you are ready for the next step.

We treat personal and health information seriously. We only collect what we need to deliver safe, lawful support, and we explain who will see it and why.

Day-to-day consent matters too—especially for personal care and community activities. We check in, we listen, and we stop or change approach if something does not feel right for you.

We want to hear early if something feels off. In the first instance, contact the office on the phone number or email on our Contact page and ask for a manager.

We will take your concern seriously, respond promptly, and work through a fair process. You can also speak with your support coordinator or the NDIS Commission about your rights at any time.

Our team can support participants with everyday routines where that aligns with your plan and documented instructions—for example, reminders or opening packaging when that is appropriate and agreed in writing.

We do not replace registered nurses or medical advice. If you have complex clinical needs, we will talk with you, your family, and your medical team about what is safe and who is responsible for what.

Life is unpredictable, so changes happen. We ask for as much notice as you can give when you need to cancel or move a shift so we can protect workers’ income and offer the time to someone else who may be waiting for support.

Specific notice periods and any charges depend on your service agreement and NDIS rules that apply to your funding—we will make sure you understand that up front, in writing.